Delete your account
This page is for Trim - Haircuts at Home and Trim Barber. Both are apps from CATALYST Design Sdn Bhd, trading as Trim.
Who this is for
This page is for people who have an account in Trim - Haircuts at Home or Trim Barber.
Both apps are operated by CATALYST Design Sdn Bhd (SSM 1455613-U), trading as Trim, in Malaysia.
How to delete your account
Both apps already have Close my account. You do not need to email us first.
In Trim - Haircuts at Home: open Account, then tap Close my account. It asks twice. Your plan stops and you are signed out. It will not close while a visit is still booked — cancel that visit first.
In Trim Barber: open Profile, then tap Close my account. It asks twice. Earnings already recorded are still owed and will be paid in the next run. It will not close while a job is live.
If you cannot open the app, write to Support once you can sign in, or email privacy@trim.my from the phone number or email on the account. Write 'Please delete my Trim account' and say which app you use. We will reply within 21 days. If we cannot do everything you asked, we will tell you why.
What we delete
Your login is closed so you can no longer use the app.
Your name, phone, email and home address: deleted 12 months after the account is closed.
Ratings and visit notes: deleted 2 years after the visit.
Chat with a barber: already deleted 30 days after the visit, unless it is part of a dispute or incident record.
A child's name on a family plan: deleted when they are removed from the plan or when the plan is closed.
What we keep, and for how long
We keep some records because tax law, proof of consent, or a safety investigation requires it. When that period ends we delete the record, or anonymise it so it can no longer identify you.
Terms and privacy acceptances, booking records, and payment records: 7 years.
Support messages: 2 years after the visit, or 7 years if they form part of a dispute or incident record.
Incident and safety reports: 7 years, or longer where DOSH or another authority requires it.
App diagnostics — crash notes, device notes, screens opened, in-app search, and named actions: 90 days.
For barbers, we also keep IC or passport details, bank payout details, earnings and payout records, and PERKESO data for 7 years after the last payout or after the working relationship ends.
Ask us to delete some data without closing the account
You can ask us to delete or correct specific information, remove another adult or a child from a family plan, or stop using your data for a particular purpose, without closing the account.
Use Support in the app, or email privacy@trim.my. We will do this where we are not required to keep the data for a reason in the section above.
Who to write to
Use Support in the app, which creates a written record of your request.
Email: privacy@trim.my